Service Department Manager

Main Responsibilities

• Define safety standards by holding regular meetings, reviewing safety documents daily, conducting site visits, and communicating openly with the team.
• Assign work to crews and ensure they have the information required to complete the job.
• Support quote requests and recommendations in a timely manner to maximize opportunities.
• Follow up on quotes with clients to build relationships and increase regional revenue.
• Approve worked hours, verify completed work, and review reports for quality and opportunities.
• Meet weekly with the team to report and collaborate on roofing operations, including billing, growth strategy, clients, staffing, etc.
• Prepare monthly billing forecasts.
• Recommend equipment or vehicle purchases based on the growth strategy.
• Develop quarterly and annual business plans to support company growth.
• Discuss planning, approvals, and issues with clients.
• Communicate daily with service technicians about issues, project scheduling, vehicles, uniforms, etc.
• Help establish the budget and manage review and expense costs.
• Build strong client relationships through meetings, events, and regular communication.

Desired Skills

• Strong knowledge of the roofing industry;
• Experience in the commercial roofing industry;
• 1 to 3 years of experience within a service department;
• Experience in construction project management and the ability to read plans and specifications;
• Bilingual (French and English);
• Experience managing employees (asset);
• Experience as a roofer with a CCQ competency card (asset);
• Positive leadership and the ability to mobilize and engage teams;

Interested in this position? We would love to meet you! Please note that only selected candidates will be contacted to begin the recruitment process.